SagaVista Terms and Conditions
The following Terms and Conditions together with the general information contained on our website form the basis of your contract with SagaVista ehf - company id number 510417-0700 and registered in Iceland. Please read them carefully as they set out our respective rights and obligations. By asking us to confirm your booking, we are entitled to assume that you have had the opportunity to read and have read these terms and conditions and agree to them.
Except where otherwise stated these booking conditions apply to arrangements which you book with us in Iceland and which we agree to make, provide or perform as part of our contract with you. All references in these booking conditions to "tours", "trips", or "hikes" mean such arrangements unless otherwise stated. In these terms and conditions, "you", "your" and “customer” means all persons included in your booking including anyone who is added or substituted at a later date or any of them as the context requires. "We", "us", “the company” and "our" means SagaVista ehf.
Bookings and Reservations
The person named on the booking ("party leader") must be authorised to make the booking on the basis of these booking conditions by all persons named on the booking and by their parent or guardian for all members who are under 18 when the booking is made. By making a booking the party leader confirms that he/she is so authorised and that all party members agree to be bound by these terms and conditions. The party leader is responsible for making all payments due to us. The party leader must be at least 18 when the booking is made.
Subject to the availability of your chosen arrangements we will confirm your tour by sending an email to the party leader. Please check this carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation, acknowledgement or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracies in any document within 24 hours of you receiving it.
All prices are quoted on our website in ISK. The final payment for our services should be paid in person in cash, debit card, credit card or online before or after the tour depending on the nature of how the trip is booked.
Changes and cancellations by the company
Occasionally, we have to make changes to and correct errors on our website and other details both before and after bookings have been confirmed and cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations we must reserve the right to do so.
We reserve the right to make cancellations due to unfavorable weather conditions that will have a detrimental effect on the hiking experience and/or safety of our guests. This also applies to our ability to offer drone video of hikes which relies on appropriate weather conditions. In any case, if payment has already been received by us, we will issue a full refund in the case of a cancellation on behalf of the company.
Changes and cancellations by you
We request that you make every reasonable attempt to inform us immediately of any change or cancellation of your tour booking. Changes and cancellations within 48 hours of the hike start time are not eligible for a refund.
Hiking involves risks and you must assume all responsibility for them. You, and any persons in your party, are not insured by SagaVista during your tour. We advise all clients to have adequate insurance to protect themselves against any unforeseen events during our tours.
Code of conduct
We expect our customers to behave responsibly during the trip, refrain from drinking alcoholic beverages before or during hiking activities and to respect other guests and the tour guide throughout the trip. Our customers must adhere to any instructions made by our guides during the tour. If customers do not follow this code of conduct or behave in any kind of disruptive manner we reserve the right to ask a guest to leave the tour.
Comments and complaints
SagaVista will do its utmost to provide you with a fantastic hiking experience. If you have any comments or complaints they should be directed to us via email at firstname.lastname@example.org.